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Problem Types

Public Problem Types

Card Access

Classrooms and Presentation Spaces

• Projectors
• A/V equipment

Computers, Mice, and Keyboards

• Noisy Computer
• Mouse
• Keyboard
• CD/DVD
• Rebuild
• Other

Email

• Software Configuration
• Multiple Messages
• other

FTP

Information Services

• Datatel
• Informer
• WebAdvisor
• Access and Other Databases
• Specialized Information Services - Athletics Recruitment Database, Phoneathon, etc..
• Shared Folders -

Monitor

Network

• Connections

Passwords and Usernames

• Allegheny Account
• Datatel
• Web Advisor
• Reset Password
• Other

Printing

Purchases

• Software
• Hardware
• other

Question

ResNet

Sakai

Software

• Microsoft Office
• Other

Virus

Web Browser

• Firefox
• Internet Explorer
• Safari
• Update Plug-ins
• Other

Web Help (should we do requests through web help desk or form builder?)

• Site Creation
• Request Webpub Account
• Request Movable Type Account
• Request Wiki
• General

Internal Problem Types (can be used as problem ticket or FAQ topic)

Employee Arrivals and Departures

• Account Creation
• Data transfers
• Account Termination

Office Moves

Periodic Maintenance

• Classrooms
• Labs

Computer Replacement

Special Account Creation